Frequently Asked Questions

Everything you need to know about shopping with OTHER.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our returns portal to initiate a domestic exchange or refund.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your materials sustainably sourced?

At OTHER, we prioritize ethical manufacturing. We partner with vetted suppliers who utilize organic cotton and recycled textiles whenever possible to minimize our environmental footprint.

Can I modify or cancel my order after it is placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.